Resources & Downloads

Everything you need to get the most out of your Black Widow key cutting machine

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Software Update V2_35.1

Download the latest Black Widow software to keep your machine running with the newest features and key databases.

What's New in This Version:

  • Added Campers Button to Main Menu
  • Removed Campers from Cars database for easier navigation
⚠️ Compatibility: Use this app if your serial number begins with EW2111 or higher. If your serial number begins with EW2110 or lower, please contact us for the V1 app instead.
📥 Download V2_35.1 App (Android) 📞 Need V1 App? Call Us
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User Manual

Complete user manual with setup instructions, operation guide, and troubleshooting tips. Essential reading for all Black Widow users.

👁️ View PDF 📥 Download PDF
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Quick Start Guide

Get up and running quickly with this condensed setup and operation guide. Perfect for experienced locksmiths.

👁️ View Guide 📥 Download PDF
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Mobile App

Control your Black Widow wirelessly with our mobile app. Available for Android devices. See the Software Update section above to download.

📞 Call for iOS Info
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Video Tutorials

Step-by-step video guides covering everything from basic setup to advanced key cutting techniques.

📞 Call for Training

Need Technical Support?

Our skilled U.S.-based technicians are real locksmiths, not call center scripts. We're here to keep you up and running with the fastest repair turnaround times in the industry.

(888) 816-1046

Important: Before sending in your machine for service, always call us first. Most issues can be resolved quickly over the phone.

All repairs are performed in Las Vegas, Nevada with a 2-year warranty on parts and labor.